1. Acceptance of Terms

By accessing or using this website, hotelresolutionpartners.com (the "Site"), operated by Hotel Resolution Partners, LLC ("we," "us," or "our"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, please do not use the Site.

2. Purpose of This Site; No Professional Advice

The content on this Site, including descriptions of our services, case studies, portfolio information and other resources, is provided for general informational purposes only. It is marketing material.

Nothing on this Site constitutes legal, tax, accounting, investment, appraisal, valuation or brokerage advice, and it should not be relied upon as such. Every hotel, loan and capital structure is different. You should not act or refrain from acting based on information on this Site without obtaining advice specific to your circumstances from qualified professionals.

3. No Advisory Relationship

Submitting a contact form, sending an email, speaking with us by telephone, or otherwise communicating with us through the Site does not create an advisory, consulting, fiduciary or agency relationship. An engagement begins only when both parties have signed a written engagement letter defining the scope of services and the fees.

4. No Offer of Securities, Brokerage or Receivership Services

Hotel Resolution Partners provides advisory services. Nothing on this Site is an offer to sell, or a solicitation of an offer to buy, any security, loan, note or real property interest, and nothing on this Site is an offer of brokerage services.

We are not a registered broker-dealer, investment adviser, real estate broker, mortgage broker, licensed appraiser, law firm or accounting firm, and we do not act in any of those capacities. 

References to receivership support describe advisory and oversight services. We do not serve as a court-appointed receiver unless separately appointed by a court and engaged in writing.

5. Unsolicited Information

Please do not send us confidential or proprietary information through this Site until we have signed a nondisclosure agreement or an engagement letter with you.

Information you send before an engagement is established is not confidential or privileged, may not be protected from disclosure, and will not prevent us from accepting an engagement from another party, including one whose interests are adverse to yours. We may already be engaged by, or may later be engaged by, another party involved in the same hotel, loan or transaction.

6. Conflicts of Interest

We advise both lenders and owners, and we may be engaged by different parties on different hotels at the same time. On any single hotel or loan, we represent one side.

Before accepting an engagement, we run a conflict check. We are not obligated to disclose the identity of other clients or engagements, and nothing on this Site creates any duty of loyalty, confidentiality or exclusivity prior to a signed engagement letter.

7. Prior Experience, Case Studies and Results

Property names, transactions, figures and results described on this Site reflect the prior professional experience of Chris Wall at BMO Harris Bank, Watermark Lodging Trust and Storie Co. They are not engagements of Hotel Resolution Partners unless expressly identified as such. Those transactions were executed by, and on behalf of, those firms and their investors, and the results were achieved with teams at those firms.

Case study property names and identifying details are withheld for confidentiality. Figures are approximate, are stated as of the periods indicated, and may be rounded.

Past results do not guarantee or predict future outcomes. Every hotel workout depends on facts outside our control, including market conditions, lender and borrower conduct, brand and management agreements, and legal process.

8. Forward-Looking Statements and Estimates

Any recovery analysis, projection, estimate, scenario or resolution path described on this Site or delivered in a proposal is an opinion based on assumptions and on information available at the time. Actual results will differ. We do not guarantee any particular recovery, valuation, financing, approval, timeline or outcome.

9. Third-Party Names and Trademarks

Hotel brand names, franchisor names, lender names and other third-party marks referenced on this Site are the property of their respective owners. Their use is for identification and descriptive purposes only and does not imply affiliation, sponsorship or endorsement of Hotel Resolution Partners by those owners.

10. Intellectual Property

All content on the Site, including text, graphics, logos, and marks, is the property of Hotel Resolution Partners or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

11. Testimonials and References

Any testimonials, references or endorsements displayed on this Site reflect the experience of the individual providing them. Individual results vary, and testimonials are not a guarantee of future results or a promise of any particular outcome. Any material connection between us and a person providing a testimonial, such as compensation or a referral fee, will be disclosed in accordance with Federal Trade Commission guidelines.

12. Acceptable Use

You agree not to use the Site to: (a) violate any applicable law or regulation; (b) transmit any harmful code, virus, or malicious software; (c) attempt to gain unauthorized access to the Site or related systems; (d) scrape, harvest, crawl or otherwise collect content or data from the Site by automated means without our prior written consent, including for the purpose of training machine learning or artificial intelligence models; or (e) interfere with the proper functioning of the Site.

13. Third-Party Links

The Site may contain links to third-party websites for your convenience. We do not control and are not responsible for the content, privacy practices, or availability of those sites.

14. Disclaimer of Warranties

The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that information on the Site is current or complete.

15. Limitation of Liability

To the fullest extent permitted by law, Hotel Resolution Partners and its owners, members, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost business or lost data, arising out of or related to your use of, or inability to use, the Site, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or related to the Site will not exceed $100. 

16. Indemnification

You agree to indemnify and hold harmless Hotel Resolution Partners and its owners, members, employees, contractors and agents from any claims, damages, losses, or expenses, including reasonable attorneys' fees, arising out of your use of the Site or your violation of these Terms.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Indiana, without regard to its conflict of laws principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Marion County, Indiana, and you consent to the personal jurisdiction of those courts. 

18. Electronic Communications and Signatures

By using the Site or contacting us electronically, you consent to receive communications from us electronically, and you agree that electronic communications and records satisfy any legal requirement that such communications be in writing.

19. Changes to These Terms

We may revise these Terms at any time. The Effective Date above reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the revised Terms.

20. Severability, Waiver and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of that provision. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Site, and do not modify any signed engagement letter or nondisclosure agreement between us.

21. Contact Us

Questions about these Terms may be directed to:

Hotel Resolution Partners, LLC

2047 Columbia Ave, Indianapolis, IN 46202

cwall@hotelresolutionpartners.com

(847) 400-7192